Plain language, no traps. This page explains what you are buying, what Readout will and will not do with your chart, and how billing and refunds work.
Who these terms are between
Readout (“Readout”, “we”, “us”) publishes a web application that reads a candlestick chart screenshot with an AI vision model and returns a written technical analysis. These terms are an agreement between you and Readout. By opening an account, buying scans or using the app you accept them. If you do not accept them, do not use the service.
What Readout is — and what it is not
Readout is a technical analysis tool. It describes structure that is already visible on an image you provide: the price range printed on the axis, support and resistance levels, an entry reference, an invalidation level, target levels and the arithmetic between them.
Readout is not an investment adviser, broker, dealer, portfolio manager, signal service or robo-adviser. We are not registered with any securities regulator, and we do not provide personalised investment recommendations. Nothing produced by the service — report text, price levels, zones, ratios, alerts or exported images — is a recommendation to buy, sell, hold or size any position.
Who may use it
You must be at least 18 years old, or the age of majority in your jurisdiction, to open an account or make a purchase. You are responsible for making sure that using a paid technical-analysis tool is lawful where you live; in some jurisdictions the distribution of trading analysis for compensation is restricted.
Your account
One account per person. You agree to give a working email address, keep your credentials confidential and accept responsibility for activity that happens under your account. Tell us promptly at support@readout.fyi if you believe someone else has access. Accounts are personal: sharing, reselling or pooling one account is a breach of these terms.
Scans, credits and fair use
- One scan is one screenshot submitted for analysis. Re-opening a saved report, re-downloading the annotated PNG, copying the text or exporting the share card does not consume a scan.
- Corrections are free. If the model misreads the symbol or timeframe and you re-run with the correction, no extra scan is deducted. If a scan fails on our side, the scan is returned automatically.
- Credits do not expire, have no cash value and are not transferable. They stay on the account they were bought for.
- Fair use. Plans are for human, interactive use. Automated bulk scanning, scripted access, systematic extraction of model output, or use of the service to build a competing dataset is not permitted. Where we see abuse we may throttle or suspend the account, and we will tell you why.
Prices, billing and taxes
Prices are quoted in US dollars. We may change prices for future purchases; a change never applies retroactively to a period you have already paid for. Payment is processed by a merchant of record (Paddle, or Stripe where offered), which is the seller of record for tax purposes and whose own buyer terms also apply. Applicable VAT, GST or sales tax is calculated at checkout from your billing country and remitted by the merchant of record. You will receive a receipt or invoice suitable for your records.
Monthly subscriptions renew automatically at the price you agreed until you cancel. We will email you before any renewal price change takes effect.
Refunds
Any plan can be refunded within 7 days of the first payment, without needing a reason. Write to support@readout.fyi from the email on the account and include the receipt. Refunds go back to the original payment method through the merchant of record, typically within 5–10 business days.
Two practical details, stated up front rather than buried: refunds cover the first purchase of a plan, and if more than half of a scan pack has already been used we may deduct the used scans at the list price of a single pack. Nothing in this section limits a statutory right you have as a consumer, including the EU/UK 14-day right of withdrawal where it applies.
Cancelling
A Pro subscription can be cancelled from the account page in one step. You keep access until the end of the period you have already paid for, and it stops renewing. There is no cancellation fee and no retention process. Scan packs are not subscriptions, so there is nothing to cancel.
Acceptable use
You agree not to: upload images containing other people's private information; attempt to extract prompts, model weights or proprietary logic from the service; reverse engineer, scrape or resell it; use it to break any law; or use its output in advertising that promises returns, win rates or guaranteed profit. The last one matters to us — it is the reason the product deliberately avoids that language, and an account used that way will be closed.
Your images
You keep all rights to the screenshots you upload. You grant us a limited licence to store and process an image for the sole purpose of producing the analysis you asked for, and to keep it for as long as the retention period described in the Privacy Policy says. We do not use your images to train models, and we do not sell them. You confirm you have the right to submit whatever you upload.
AI output is not guaranteed to be correct
Reports are generated by a statistical model reading an image. The model can misread a symbol, a timeframe, an axis label or a candle, and it can produce a level that is not actually on the chart. We mitigate this in the product — the symbol, timeframe and visible price range are read back to you, and any price outside that range is flagged as unresolved instead of being drawn — but we cannot eliminate it. Treat every report as a draft to be verified against the original chart, not as an authority.
Availability and changes
We aim to keep the service available but do not promise uninterrupted access; maintenance, model-provider outages and upstream rate limits can interrupt it. Features may change or be withdrawn. If we discontinue a paid feature, we will give reasonable notice and refund the unused portion of any prepaid amount.
Our intellectual property
The site, the application, the prompt design, the report layout, the zone visualisation and the Readout name and logo belong to us. You get a personal, non-exclusive, non-transferable right to use the service under these terms. You may publish a report or an annotated chart you generated, as long as you do not present it as investment advice or as a performance claim.
Limitation of liability
To the fullest extent permitted by law: we are not liable for trading losses, lost profits, lost data or any indirect, incidental or consequential loss arising from your use of the service or from reliance on any report. Our total aggregate liability for any claim is limited to the greater of the amount you paid us in the twelve months before the claim or US$50.
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence.
Ending the agreement
You may delete your account at any time from the account page. We may suspend or terminate an account that breaches these terms, is used for abuse, or is subject to a legal requirement; where it is practical and lawful we will tell you first and explain what happened to any unused credits.
Governing law
These terms are governed by the laws of the jurisdiction in which our operating company is registered, without regard to conflict-of-law rules. The registered entity, its address and that jurisdiction are printed on every invoice and will be published on this page before we take a single payment. If you are a consumer, this does not remove the protection of the mandatory consumer law of your own country of residence.
Contact
Questions about these terms: hello@readout.fyi. Billing or refund requests: support@readout.fyi. We answer within two business days.